Dear heart,you needn't face it alone.

No. The Society offers non-clinical personal guidance, lived-experience mentoring and supportive correspondence. Individual Aunts may also offer life coaching where accurately qualified and described. We do not diagnose or treat mental-health conditions, and this service is not a substitute for qualified counselling, psychotherapy, psychological or medical care, or crisis services.

We are a circle of women from different walks of life, offering perspective from lived experience and, where applicable, specific coaching training. Each available Aunt's background and qualifications are shared honestly before you choose.

Tell us what you're navigating and what kinds of life experience matter to you. We'll do our best to recommend an Aunt whose perspective feels right, and let you know who will be replying before you begin. You are very welcome to keep corresponding with the same Aunt, subject to her availability. And if you would like a different perspective or another Aunt's take on something, you can always ask to write to someone else.

Yes. Choose “A gift for someone” on the order page. For a surprise letter or box, tell us about her and the encouragement she might appreciate. If you’d rather let her write about her own life, choose a printable gift voucher for any of our experiences, including Tea with Your Aunt. After payment, we’ll email the voucher to you to print or give to her. She can then contact us to write to her Aunt or arrange her conversation. Preparation of her letter or box begins once we have her request and the details needed to prepare it. We’ll confirm the details and any postage or shipping with you before payment.

Your Aunt will prepare your order as soon as possible. The Sealed Letter and Kindness in a Box will be posted from Ireland within three working days after your order and payment are confirmed. Your Digital Letter will be emailed within the same time. Tea with Your Aunt is arranged by appointment.

Postal delivery time is additional to preparation time. An Post’s general Standard International guideline is 3–7 working days after posting. For Europe, the USA and Canada, we’ll confirm the current estimate for your destination and chosen service by email before you pay. These are estimates, not guaranteed arrival dates; local postal services, busy periods and customs clearance can add time. Parcels outside the EU may also incur customs charges.

Need it for a particular date? Tell us your deadline in your request. We can check faster An Post or courier options, where available, and confirm any extra cost before payment. We’ll always confirm the total, postage or shipping, and payment details by email before you pay. Working days exclude weekends and public holidays.